TERMS AND DEFINITIONS
1. General definitions
1.1 The Company is CopyBet UK Ltd. The company’s registered address is 3rd Floor, 120 Baker Street, London W1U 6TU. The company’s business address is Office 116, N.1 Royal Exchange, London, EC3V 3DG.
1.2 A Player is an individual, who wants to open a Bookmaker account on their behalf at CopyBet.
1.3 A Client is an individual with an open Bookmaker account on their behalf at CopyBet.
1.4 A Bookmaker account is a Client’s account opened at CopyBet Sportsbook.
1.5 CopyBet Sportsbook is a platform for placing Bets on sport events.
2. CopyBet Sportsbook definitions
2.1 Entrant(s) of events is an athlete or a team, games, matches, or events of which Bets are placed on
2.2 "Single" is a Bet placed on a single event.
2.3 "Express" is a Bet placed on the outcome of several different events simultaneously. For winning an Express Bet, it is necessary not to have any losses on any of the outcomes, which are included in the Express
2.4 "System" is a set of "Express" Bets of a particular set of events. For winning in the System, it is sufficient that the indicated number of predictions of the total number is correct. For instance, in the system "3 of 4′, it is necessary that 3 of the 4 predictions prove correct.
2.5 "Chain" is a set of "Single" Bets, which includes events independent from each other. The sum of a single bet of chain‘s each event is equal to the sum of chain. The outcome of this Bet is calculated and becomes the sum of the next Bet. It continues until the sum on the bookmaker account reaches zero
2.6 "Handicap" is a Bet considering an advantage or the leeway of entrant(s) of event, expressed in goals/points/sets, etc., which is provided by the bookmaker. "Handicap" is added to a game result after it is over to determine the bet outcome.
2.7 "Total" is a Bet on a game result, expressed in the number of goals, pucks, points or games, scored (thrown, gained, or played) by an entrant(s) of events
BOOKMAKER ACCOUNT RULES
3. Creation of Bookmaker account
3.1 The Client cannot participate in a game for money unless this Client is a Bookmaker account holder. To create a Bookmaker account, the Player must submit an application for registration and register as the Client personally. The following information must be provided:
- Date of birth and the document to provide valid identification showing that the Player is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of their residence.
- The Player’s first and last name.
- The Player’s full residential address.
- The Player’s valid email address.
- A username and a password.
3.2 The Player is also obliged:
- To be a physical person.
- Not to be a professional player in any sport, competition or league where the Company offers its Clients the opportunity of betting.
- Not to be restricted by limited legal capacity.
- Not to be acting on behalf of another party.
- Not to be classified as a compulsive problem gambler, and/or be included (whether voluntarily or involuntarily) on any register or database of excluded players.
- Not to be depositing monies originating from criminal and/or other illegal activities.
- Not to be depositing monies through a bank card, which the Player is not authorized to use and/or utilizing a bank card in a jurisdiction, in which betting and gaming are prohibited.
- Not to be conducting criminal activities whereby a Company’s Bookmaker account is directly or indirectly involved.
- Not to use the Company’s services if it is illegal in their country of residence or otherwise restricted for them to open a gaming Profile, purchase or use of bookmaker services and/or otherwise participate in the games offered. It is the Client’s responsibility to ensure their use of the Company’s website and services is legal.
- Not to find the Company’s official website or the services offensive, objectionable, unfair, nor indecent.
- To maintain their Profile details at the Company up-to-date in terms of the following: first and last name, country of residence, valid email address, and phone number.
3.3 The Player applying for an opening a Profile at the Company acknowledges and accepts:
- That the cooperation with the Company is governed by:
- (ii) any regulatory provisions or other decisions by the Company.
3.4 The Company has the right to cancel any bonus, jackpot and/or any prize if the Company is confident the Client has implemented a system usage fraud. In this case, the Company blocks the Client's Bookmaker account, and if there are any funds, makes a refund to the payment system that was used by the Client to replenish the Bookmaker account
3.5 Arranged game
If the Company has sufficient facts to suspect its Clients of an arranged game, it can terminate the prize remunerations and make a re-payment of the sums of already made bets to the Client's Bookmaker accounts. The mentioned suspicions can include data referring to sums and characteristics, as well as amounts of all entry payments made via all the possible methods.
4. Betting Rules
4.1 The Company accepts Bets on the outcome of sporting and other events with a deliberately unknown result, by using telecommunication networks.
4.4 The Company reserves the right to refuse opening a Bookmaker account to any Player.
4.5 CopyBet has the right to initiate law and administrative procedures in the case of suspicions in fraud related to balance operations and bets placed on the Client’s account in accordance with the current legislation, as well as notify the regulator about respective actions.
4.6 CopyBet has the right to cancel Bets, winnings, and bonuses on all accounts fallen under suspicions in fraud. Such a decision is made based on the internal investigation that covers and takes into account sizes, volumes, and natures of Bets.
4.7 CopyBet has the right to suspend any operations and/or payouts for the account in the case of suspicions in fraud (multiple accounts, using software for Bets automatization, capitalizing on arbitrary situations, using accounts for operations not provided by a bookmaker, improper use of Loyalty programs, etc.). In such cases, the Company has the right to start an investigation of the Client’s playing activity for a period of up to 14 business days and all operations on the account will be suspended until this period is over.
5. Policy of use of the Company’s Official website
5.1 The Company does not bear any responsibility for any losses or damages incurred by the Client as resulting from the use of its official website or its content. This provision equally applies to the use or misuse of the website by any person, inability to access the website, to delay in functioning or transmission of data, failures in communication lines, any errors, misprints or omissions in the content of the website.
5.2 Loading photos and videos from the Company’s official website or its sub-sites is permitted only for private use. Publication, transmission or reproduction of this data for any other purpose is strictly prohibited.
6. Policy of Bets
6.1 The values of the parameters (including "Handicaps" and "Totals") and coefficients of the events specified in the line of the current day may change after any Bet, but conditions of the Bets placed before remain the same, except in cases of technical and obvious mistakes in the line.
6.2 Only the amount confirmed and registered by the Company is accepted as an amount of Bet.
6.3 The Client is the only person who is responsible for Bets. Once a Bet is made and its acceptance is confirmed by the Company, it cannot be changed or canceled by the Client. The Company bears no responsibility for the "lost" or "double" Bets made by Clients. Please, be very careful when checking parameters of all the Bets you have placed on every stage.
6.4 Loss of the Client’s password cannot be a reason for the withdrawal rates or cancellation of the request for payment of winnings.
6.5 A Bet is accepted as soon as it is confirmed by the Company. All accepted Bets are displayed in the "Bet History" menu. In some cases, there may be a delay until the Bet is listed in the above-mentioned menu. In case of any dispute, the time when the Bet was registered in the system of the Company is considered to be its true submission time. Even If the Client did not receive any notification about the acceptance of Bet, it is still considered to be accepted if it is displayed in the "Bet History" menu.
6.6 Failures of communication or other technical issues in the Client’s communications are not a reason for the cancellation of a Bet, if the Bet has been registered on the Company’s server.
7. Data Display
7.1 The Company is not responsible for the accuracy, completeness, and timeliness of the proposed information services, including data on the events of "Live" and mailing services.
7.2 The Company makes every effort to make the information on events (such as results, the time and duration of a game, and the statistics of teams /players, etc.) be correct. However, this information is displayed only for informational purposes and the Company is not responsible in case of any errors or delays in this data.
7.3 The Company is not responsible and does not accept any claims regarding the accuracy of the translation from foreign languages of team names and the names of the players.
7.4 If in the indicated event/match more than one member with the same surname is present and during the Bet acceptance the full name of the athlete or other features identifying them uniquely have not been indicated, all bets are refundable.
7.5 If in the name of the match or position one or more entrants are indicated in the line incorrectly (except for errors in translation), that is if the other team/entrant of represented tournament is indicated instead of the necessary one, all the Bets on that event are recognized as invalid and a return is made. Only the Company has the right to determine the events belonging to this category.
7.6 In cases when the specific details of the team, such as a particular age group (for example 18 years/to 21 years/youth teams), gender (women), or the status of the team (reserve) are not indicated in the line resulting in the marking of the other team in the line instead of the declared one, all Bets on this match are refundable. In other cases, when incomplete name or possible grammar errors are indicated in the line, all Bets remain in force. If the gender of participants is not indicated in the line, it is considered that the gender of teams is male. In case women’s teams are participating in a match, it is necessary to have a detailed indication about it in the line, otherwise Bets on this match are a subject to return.
7.7 Date and time indicated in the line are the date and time of discontinuation of bets acceptance on the event (except for "Live" events) and do not necessarily coincide with the date and time of the actual start of the event. The actual time of the event while counting the Bets is considered as the time of the start of the event, which is determined based on the official documents of the organization conducting the competition, as well as the Company’s data.
7.8 If the place of conducting a meeting is not indicated in the line, in the list of events the host of the field is indicated firstly (except for competitions of American types of sports). All the information contained in the "cap" to a particular sport, carries an ancillary character. Possible errors in the given information are not a ground for the return of bets.
7.9 On acceptance of Bets for "Live" events, there is a set delay, the value of which may vary depending on the sport, market, and other features, and it is determined exclusively by the Company for security and protection from the Client’s subsequent Bets.
7.10 For the Clients’ convenience, taking into account the specificity of "Live" events in which coefficients change very often, the Client can choose one of the following options: to "Accept all changes in the coefficients", "Accept only marked-up Bets" or "Do not accept Bets if the coefficients change," which determines by a corresponding algorithm of the Bet.
7.11 Incorrectly indicated date of the conducted match is not a ground for cancellation of the Bet.
7.12 If the match began from the moment at which it was previously interrupted, and in the line that was not stipulated, the Bets are refundable.
8. Interlocking events and outcomes
8.1 In "Express" and "System" bets, it is forbidden to include different events that relate to the same match, not even the ones which are interdependent directly. If any events that relate to the given match were included in such bets, these bets are refundable, even if the computer program of accepting the bets did not block them when accepting. The Company reserves the exclusive right to determine whether the events are connected in case any disputes arise.
8.2 In the game on "Qualify/Not qualify from the group" in "Express" and "System" bets, it is allowed only to bet on one team from the given group. If in such bets on "Qualify/Not qualify from the group" this condition is violated, the given bets are refundable, even if the computer program accepting the bets did not block them bet when accepting. The Company reserves the exclusive right to decide whether to accept bets on the position of "Qualify/Not qualify" in "Express", "System", and "Single" bets.
9. Obvious and technical errors
9.1 The Company is not responsible for errors in typing, transfer or counting of Bets. In particular, The Company reserves the right to correct obvious errors made while entering information on betting coefficients and/or calculation of the amounts of the Bets (for example, errors in the coefficients indicated in teams incorrectly, incorrectly indicated events, etc.), or declare invalid the corresponding Bets even after completion of the event. In the cases of correcting obvious errors Bets are returned. The most common types of technical errors are the following
9.1.1 Errors of input of coefficients – when the coefficient (or the parameters of the "Handicap/Total", etc.) is displayed without a decimal separator (dot or comma) or with any additional digit in the number.
Example: instead of the coefficient 1.8, 18 is displayed, instead of 2, 23 is displayed, instead of 3, 30 is displayed etc.
9.1.2 "Mirror Errors" – when the coefficients for players are displayed in a diametrically opposite manner. In this case, the favorite of the game (including current favorite of "Live" event) is displayed by a coefficient exceeding the coefficient of the outsider of the given event.
Example: Basketball. Barcelona-Unicaja. The winner of the match. Instead of 1.2 and 4, 4 and 1.2 is displayed.
9.1.3 Writing errors – if all the coefficients are indicated correctly, but the teams are written in an incorrect order (usually occurs for events taking place on a neutral field).
Meaning for the previous example: record: Basketball. Unicaja-Barcelona. The winner of the match. 1.2 and 4 instead of Basketball. Barcelona-Unicaja. The winner of the match. 1.2 and 4.
Clear indicators of obvious errors are: a very large difference in the coefficients of the CopyBet Sportsbook and other bookmakers, the coefficients that are not backed up by anything significant for this match. The right to determine the nature of errors belongs exclusively to the Company.
9.2 The Company reserves the right to cancel the Bets made on deliberately incorrect coefficients. The Client will be informed about changes in their Bookmaker account balance immediately.
9.3 The Company reserves the right to cancel the Bets even after the end of the event, if these Bets are won by the Client as a result of a technical failure or an obvious error.
9.4 In the cases when due to technical reasons the Client’s Bets were not provided with the necessary amount of funds in their Bookmaker account, the Bets are considered as invalid and refundable.
9.5 In the case of any mistakes in financial operations on the Client’s Bookmaker account, the Client shall immediately notify the Company about the above-mentioned mistakes. If such mistakes resulted in a negative balance on the Client’s Bookmaker account, the Company has the right to cancel the Bets despite the fact that they were made before the error occurred.
9.6 The Company reserves the right to bring the Client to responsibility for any damage caused to the Company if the Client used a technical or administrative error intentionally when making a deposit and/or other financial on their Bookmaker account.
10. Bets on credit
10.1 The Company does not accept any Bets or provide services to Clients on credit. All Bets and services must be paid by the Client with funds from their Bookmaker account.
11. Restrictions on bets
11.1 The Company has the right to deny the Client’s Bets without giving any reason and reserves the right to close or temporarily block Bookmaker accounts of individual Clients without prior notice.
11.2 The minimum and maximum size of Bets for all sporting events is defined by the Company and is a subject to changes without prior written notice to Clients. In addition, the Company reserves the right to impose special restrictions on Bookmaker accounts of individual Clients.
11.3 The Company does not recommend to place Bets from the same IP-address (from the same computer, local area network, or mobile devise) in order to avoid suspicion of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with the Company by explaining the circumstances. The Company has the right to block Bookmaker accounts of such Clients and ask them to send the documents and other data (including photos) verifying their registered identity.
11.4 Winnings on Bets are paid only within the limits set with maximum limits of the Company. If the Client has made a Bet and the winning exceeds the maximum, the Company is not obliged to pay any amount of money exceeding the maximum limit.
12. Late bets
12.1 Bets placed after the start of the event (except the Bets for "Live" events) are invalid and returnable in all cases, while "Express" and "System" Bets are calculated using the coefficient equal to 1 (One). Any Bet (including Bets for "Live" events) made on an event, the result of which is already known by the time of the Bet acceptance, is considered invalid and not refundable.
12.2 If the Client wishes to challenge the time of the start of the event, they must provide an official document (or a link to the website of organizers of the given event) to the Company, which confirms the actual time of the start of the event on which the given Bet was made.
12.3 In the case of any disputes regarding the time of the start of the event, if the organizers of the above-mentioned event cannot provide official information on the matter, the Company’s information about the start time of the event is considered the only correct one.
13.1 If a refund is declared about the Bet, such Bet is considered as won with the coefficient of 1 (One). In the case of "Single" Bets, this means that the Client will get back the amount of money they placed on this Bet. In the case of "Express" or "System" bets, the total coefficient will be changed accordingly; in the event, where a refund occurred, the coefficient will get the value 1 (One), the coefficients on the remaining events will remain unchanged, and the final coefficient will be counted according to similar scheme. Only the coefficient of the outcome on the event, on which was given a refund (one of the factors (multipliers) of the final coefficient of "Express" or "System"), will get the value 1 (One).
13.2 The Bet is refunded if as a result of the match the total number of scored goals is equal to the total of the Bet and among the proposed outcomes of the given total Bets there was no option "Indicated number of goals". The Bet is refunded in a similar way for the individual totals, totals of the player, totals of cards/corners /removals, fouls, and other parameters if the final value of the match and the proposed parameter of the total are equal.
14. Fixed matches
14.1 In the case of possible interference in the match result and the formation of the coefficients for the match (including cases of suspicion in match-fixing), the Company reserves the right to suspend the payments on this event or cancel the Bets on this match, as well as hand over the information to the appropriate authorities for further investigation and prevention of similar incidents.
14.2 The Company reserves the right to suspend the payment of the Bets and make a refund on them, if there are solid reasons to believe this match was fixed. Such reasons may be based on the size, number and nature of the Bets made using one or all of the possible methods of betting.
In such cases, the decision of the governing bodies of relevant federations and regulatory bodies are also taken into account. In such cases, the Company reserves the right to hand over the information to all concerned parties for further investigation and preventing similar incidents in the future.
15. Neutral field
15.1 In the cases when the match is transferred to a neutral field (NF), the Bets remain valid, but they are refundable in the cases when the match is transferred to the opponent’s field. In the case when both teams are from the same city and the match is transferred to any other field, Bets are valid and are not refundable. In international matches, the refund of Bets is made only when the match is transferred to the field of an opponent country.
16. Interrupted events
16.1 An event is considered interrupted if there was no play for an indispensable amount of playing time specified according the rules, even if the result at which the event was interrupted is later confirmed to be final.
16.2 The matches are considered as ended if they have been interrupted (not finished) in the timeframe specified below:
- Soccer - 90 min.
- Futsal (duration 2 x 20 minutes.) - 35 minutes
- Futsal (duration 2 x 25 minutes.) - 45 minutes
- Basketball 48 minutes (NBA, and PBA, CBA) - 43 min.
- Hockey NHL (National Hockey League) - 55 min.
- Bandy - 60 min
- Eurohockey - 50 min.
- American football - 55 min.
- Baseball – pre-match 5 periods (innings), live 9 periods (innings)
- Handball - 50 min
16.3 For interrupted events recognized as cancelled (if not otherwise stipulated in the rules of the sport), all Bets are refundable, except for ones for which the result is exactly defined at the time of the stop of the event. For interrupted events, Bets on the relative performance time (periods, etc.) are a subject to unconditional return.
17. Events transfer
17.1 If the start time of the event has been changed and otherwise is not stipulated in the Rules of sports, all Bets on the event are refundable.
17.2 In the cases of "Passing to the next round" matches when the game is postponed to subsequent days or the field is changed, the Bets remain valid. If the "Passing" of the team, which goes to the next round later is canceled because of any reason, the event is disregarded and the payment is made according the results of played matches. If the second match did not take place or was interrupted, then all Bets on it, including the "Passing", are refundable.
Payouts on the "Passing" are made only for Bets made before the first match. If none of the matches takes place, the Bets will be refunded.
18. Calculation of bets
18.1 The Company validates the results on the basis of official reports and alternative sources of information (including videos of the event) after the event is finished. Calculation of Bets is based on the results published on the Company’s website at www.copybet.com in the "Results" section. In the case of discrepancy of results from different sources of information, as well as in the case of their obvious mistakes, the final decision to determine the results belongs to the Company.
18.2 All claims of the Clients regarding to the correctness of the results published on the Company’s website should be based only on the basis of official sources of information (websites of regulatory bodies for these championships). Information from other sources cannot be considered a basis for the reviewing/reappraisal of Bets.
18.3 Valid (factual) results considered to be the results, which are announced on the basis of official protocols or other legit sources of information right after the end of the event.
The Company uses the following official sources:
The Company can use other official sources if necessary
In exceptional cases, the Company reserves the right to use video reviews to adjudge the true result.
18.4 "Live" events Bet results are calculated based on what is known immediately after the end of the event/competition. All following changes (for example, changes by decision of a jury after the game) are not taken into account while deciding the Bets. The Company itself calculates these Bets based on its statistical data about the actual course of the game. If otherwise is not indicated, all Bets on non-participating athletes in the competition will be invalid.
18.5 In cases when the Company’s statistics based on TV coverage are different from the official statistics, the Bets are calculated according to the Company’s statistics.
18.6 If more than one participant or team is declared as a winner of the competition, the coefficient of winnings is divided by the number of winners. In this case, the coefficient can’t be less than 1 (One).
18.7 All operations on Bookmaker accounts are made in the currency chosen by the Client during registration.
18.8 All Bets, for which the outcomes are already known (in particular bets on "Who will score the next goal" or "Win a certain part of the match), are considered valid and are calculated even if the event or tournament was suspended.
18.9 If a match is not completed and is considered as incomplete, then all Bets on it are refundable (except what is mentioned in article 16.1), even if the result, at which the event was interrupted is later confirmed as final.
18.10, The result announced on the day of the match is taken for the result of the match, if it does not contradict with the special rules of individual sports. Any possible changes in the result of the event, conditioned by the revision of the results of the event by governing bodies and disciplinary penalties of teams are not taken into account and the initial results of the calculation of Bets remain in force.
19. Non-participation in the event
19.1 If it does not contradict with the special rules of individual sports, when an event participant, who the Bet was made on, for whatever reason cannot take part in the event, the Bet is considered valid and lost by the Client. The exceptions are the following cases:
- The event/tournament is canceled;
- The event /tournament is considered invalid;
- The location of the event was changed;
- The event/tournament is interrupted or postponed.
19.2 In the case of "Who is taller" Bets with two outcomes, if one of the participants refuses to take part before the event/tournament, the Bet is refundable.
20. Rules on sports bets
20.1 Additional information about types of Bets on different sports is indicated in the Rules of sports Bets.
20.2 Sport Bets rules take precedence over the general Rules.
20.3 Some types of Bets
20.3.1 In case of Bets on "Odd number/Even number of Total", regardless of the sports and the proposed position (including total goals/cards/fouls etc.) if the result is "0′′, the Bets are calculated as "Even number"
20.3.2 All Bets on the number of medals are calculated according to the official medal table at the end of the event. Any changes undertaken by the governing bodies later are not taken into account.
20.3.3 Any medals won by the country team in any competitions shall be considered as one regardless of the number of participants in this team.
20.3.4 In the case when any market has the potential outcome "Any other", this outcome includes all participants of the event not listed in the options of that market separately.
20.3.5 In the case of game on any event in the "Additional markets" of tours (total number of goals, wins, losses, draws, angular, yellow cards etc.), only those matches of the tour are taken into account, which are included in the daily line.
21. Financial Limitations
21.1 The minimum Bet on any event in any category is equivalent to 0.1 EUR in the currency of a Bookmaker account.
21.2 The maximum winning coefficient for "Express" and "System" bets is 1,000. "Express" Bets and each variant in "System" Bets, in which the coefficient of winnings exceeds the maximum, are calculated with the coefficient of 1,000. In these cases, the sum of winnings cannot exceed the maximum payment for a single Bet.
21.3 The maximum amount of the Bet on the event depends on the sport and the event. It is defined by the Company specifically for each event and each type of Bet. The amount is a subject to change without prior written notice. The Company reserves the right to limit the maximum Bet amounts on individual events, as well as introduce and remove specific restrictions on the accounts of individual Clients without notice or explanation of reasons.
21.4 All financial restrictions may apply to any individual Client or a group of Clients acting as a collective unit, who have placed bets containing the same match selections. If the Client places a series of bets with the same selections, the total payout for them may be limited to the amount of one maximum payment regulated by existing restrictions.
This website belongs to CopyBet UK Ltd. CopyBet UK Ltd, operating under the license No. 000-053774-N-330744-002 of the UK Gamblimg Comission. Legal address: 3rd Floor, 120 Baker Street, London W1U 6TU. Actual address: Office 116, N.1 Royal Exchange, London, EC3V 3DG.